BOOK ONLINE2022-01-16T23:49:32+00:00

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What happens after I submit my online booking?

Once you have submitted your online booking, one of our office representatives will carefully look through your booking requirements and send you a confirmation email with more information about your booking.

If you have any questions or concerns our friendly office staff are ready to help you and answer any questions you may have over the phone. You can reach our office at 0203 026 0203 or simply leave a comment in the “Customer Comment” section requesting a call back and one of our assistants will call you shortly.

Our office lines are open 7 days a week! MondayFriday 8:00am/8:00pm and SaturdaySunday 8:00am/4:00pm.

If you are making the booking outside of our office working hours, please feel free to drop us an email at hello@cleanersoflondon.co.uk and we will answer your email at the first opportunity we get.

HOWEVER… before you do give us a call or send us that email please have a look at our FAQ’s section below as your questions may have already been answered.

FREQUENTLY ASKED QUESTIONS

Can I book a same-day cleaning service for my London property?2022-01-16T08:54:19+00:00

This depends on what time you contact us. We can provide short notice bookings, but this will depend on whether you call us at 9 am or at 5 pm. Always do contact us as we may have an available team on stand-by for you.

Will you be able to provide external cleaning?2022-01-16T08:53:53+00:00

Our cleaning services in London include internal cleaning of your entire property. If you require ground floor external cleaning of your windows. Let us know and we will see if that can be arranged.

Does the service include professional carpet cleaning?2022-01-16T08:52:55+00:00

As standard our builders clean does not include carpet cleaning. You can book steam carpet cleaning or upholstery cleaning separately.

What is your availability?2022-01-16T08:52:34+00:00

We offer our cleaning services 7 days a week from 8 am to 6 pm. If you require a job to start before or after our working hours, we can accommodate, but at higher rates.

Do I need to provide cleaning materials?2022-01-16T08:52:18+00:00

No, our team will bring all necessary cleaning products for the job.

Do I need to provide parking space?2022-01-16T08:51:56+00:00

Yes, please our team will need a parking spot near your property to park their vehicle. If you are not able to provide a free parking spot our cleaners will find a suitable parking space and ask you to cover the parking fees.

Can I book my cleaning services while building work is still going on inside the property?2022-01-16T08:51:38+00:00

We recommend that you book your cleaning services once your building work has been completed. Once you know no more construction work will need to happen. It’s usually advisable to book your cleaning service 24 hours after the builders have finished the renovation work.

What kind of properties do you cover with the post-construction cleaning service?2022-01-16T08:46:07+00:00

We cover domestic and commercial properties with our after builders cleaning services. For example, you could have office cleaning, restaurant, pub, building site, and many more commercial properties. To find out our builders cleaning prices, please contact our friendly office staff on 0203 026 0203.

What is the difference between after builders cleaning and domestic cleaning?2022-01-16T08:45:16+00:00

The difference between domestic cleaning and after builders’ cleaning is that domestic cleaning is more of a light clean for your home. While after builders cleaners will come to the job with specialist equipment and fully equipped to do full builders clean. After builder cleaners are much more experienced cleaners as they provide deep cleaning and usually have experience with end-of-tenancy cleaning services. Furthermore, you will get a cleaning team of local cleaners for your renovation work who will complete the job in a timely manner.

Will you clean my kitchen appliances as part of the after-building cleaning in London?2022-01-16T08:44:10+00:00

Appliances are cleaned on the outside only. If they’re brand new and unused we could ask the team to give them a quick wipe on the inside. If however, your appliances are used and you can book further appliances cleaning to go with the after builders clean.

Is the cleaning team able to clean external windows?2022-01-14T02:26:30+00:00

Our team will only be able to clean external windows if they are easily reachable from inside the property. The main focus of window cleaning is internal windows, window sills and frames.

Can the cleaning technicians do ironing?2022-01-14T02:26:09+00:00

Yes, we can include ironing as part of your service. Just let us know before hand that you wish to have ironing and we will make sure to assign somebody who will do an amazing job at ironing.

Can I book upholstery cleaning with the service?2022-01-14T02:25:48+00:00

Yes, you can add upholstery cleaning separately to your booking. You can either book it online or speak with our office staff and they will help you with everything you need.

Do I have to provide equipment for the job?2022-01-14T02:25:27+00:00

Yes, you will need to provide a mop, bucket and a vacuum cleaner for your professional. As our technicians travel by public transport they are not able to bring cleaning equipment. Only our end of tenancy and after builders cleans include equipment.

Are professional cleaning products included in the price?2022-01-14T02:25:06+00:00

No, as standard you have to provide cleaning materials for the job. However if you wish for us to bring them we can do so for a small fee.

Can I book carpet cleaning with my one off clean?2022-01-14T02:24:47+00:00

Yes, you can book a carpet cleaning service separately. Usually you want to book the carpet cleaning for the end of the session so the professionals do not get in each others way.

Is one off cleaning similar to end of tenancy cleaning?2022-01-14T02:24:26+00:00

No, end of tenancy cleaning is a completely different service. Tenancy cleaning service is when you move out of a property and need a full clean from top to bottom. The property has to be empty of personal belongings when we provide the cleaning.

What is the cleaning process and carpet cleaning methods used?2022-01-13T19:58:40+00:00

The cleaning process is fairly straight forward. It involves water and cleaning solution. Our London cleaners will begin by inspecting the carpet. Once inspection and checks have been made, we will pre-treat the carpet with the right cleaning chemicals. Then we will fill up the machine with hot water and we can begin hot water extraction of the carpet. Our professional service will leave your carpet(s) looking, feeling and smelling fresh.

Is it worth getting carpet cleaning London?2022-01-13T19:58:16+00:00

As a carpet cleaning company we will of course say it is worth it every time. Once you have your carpets cleaned once you will understand why we think this way. You can see the difference above in our recent carpet cleaning work which we have done. We can clean delicate carpets and expensive carpets as we offer different cleaning techniques and find the right cleaning solution for your carpets.

How will my carpets be cleaned?2022-01-12T21:45:21+00:00

Our cleaners will hoover all carpets in your property. If you require professional carpet cleaning, you can book one of our carpet cleaners as a separate service.

Will the cleaners bring equipment for the job?2022-01-12T21:45:00+00:00

As standard our cleaners will not bring equipment for the job. If you require cleaning equipment such as hoover, mop and bucket to be brought please contact us and we will see if that is possible.

Is window cleaning included with the one off cleaning service?2022-01-12T21:44:36+00:00

Internal dusting and polishing windows is included. Please be advised that external window cleaning is not included. Our cleaners will not climb any ladders due to health and safety reasons.

Do I need to be present while the cleaners are at my property?2022-01-12T21:44:14+00:00

When you are booking your house cleaning select a convenient time where you can let our cleaners into your property.Please show them where equipment is kept. Once our cleaning professional is inside your property you can let them get on with the job. Lastly come back when they are finished and check out the amazing job they have done.

Is the oven included with the one off cleaning services?2022-01-12T21:43:17+00:00

Yes, oven cleaning is included as part of the deep clean.

Do you provide cleaning materials?2022-01-12T21:42:42+00:00

Yes, as standard our cleaners will come with cleaning materials to every house cleaning job.

What additional services will the cleaners perform?2022-01-12T21:42:20+00:00

Our cleaners will provide an amazing job at your property. They will include cleaning of skirting boards, light switches, door handles, glass surfaces, dust surfaces, clean bathroom, toilet bowl, mirrors, door frames, window frames. Further additional services include all kitchen appliances.

How many cleaners will you send?2022-01-12T21:41:35+00:00

For a studio or one bedroom flat we will send one cleaner for 4 hours. For any bigger property size you will need more hours. You can book a cleaner for up to 8 hours per session. If you would like to have two cleaners at at once we can arrange that.

What happens if my regular cleaner is not available to provide my cleaning service in London?2022-01-12T18:05:10+00:00

If your trusted cleaners not able to provide your future cleaning sessions. We will contact you in advance and ask you if you require a re-placement cleaner while they unable to attend.

Can I add fridge cleaning, oven cleaning and window cleaning?2022-01-12T18:04:26+00:00

We can add internal window cleaning only where windows are easily reachable by hand. You can add oven cleaning and fridge cleaning as part of your house cleaning schedule, but we will need to make sure your excellent cleaner has enough time to complete all of those tasks.

What is your minimum contract?2022-01-12T18:03:54+00:00

We do not have a minimum contract. Simply use our cleaning service in London and if you wish to cancel give us 7 days notice to terminate your future appointments.

Can I add ironing to my house cleaning service?2022-01-12T18:03:14+00:00

Yes, of course. Just let us know in advance when making your booking and we will find a suitable cleaner that can do ironing for you. Just be sure to let us know how much ironing you have so we can make sure there is enough time during your cleaning sessions.

Do I have to be present at every cleaning session?2022-01-12T18:02:39+00:00

No, you can simply provide your local cleaner with a set of keys to your property and she will let herself in and out at every cleaning session.

How can I make changes to my regular cleaning services in London?2022-01-12T20:17:28+00:00

If you booked your domestic cleaning services through our online booking form. You can simply head over to My Account where you can reschedule, cancel or amend your cleaning services. Alternatively give us a call or drop us an email and we will be happy to help.

Do I need to provide my current cleaner with cleaning supplies?2022-01-12T18:00:59+00:00

Your regular domestic cleaner will use the available cleaning materials, equipment and products at your house. You should provide them with a vacuum cleaner, bucket and a mop. If, however you wish for them to bring cleaning materials we can do so for a small fee.

Do you clean lofts?2022-01-11T11:03:15+00:00

Due to the health and safety risks, we are unable to clean lofts which are unconverted. If however, your loft has been converted and is a bedroom or a study we can clean it. 

Do you clean bodily fluids, human or animal blood or faeces?2022-01-11T10:51:34+00:00

No, we do not clean blood or bodily fluids of any kind – it’s highly dangerous and requires a lot more than just water-based cleaning equipment for us!

Do you clean walls and get rid of wall marks?2022-01-11T10:51:02+00:00

No, we cannot clean walls and get rid of marks. This best done prior to our end of tenancy cleaning service commencing!

Do you clean external windows or hard to reach internal windows?2022-01-11T10:50:41+00:00

No, we take safety very seriously and will only clean windows that can be accessed without the need for ladders. This is due to health risks associated with working at heights, so we’ve got you covered!

What are your cleaning services operating hours?2022-01-11T10:49:30+00:00

We are open 7 days for business. We can start our earliest morning job at 6am and start our latest job by 6pm in the evening. We are open on bank holidays providing quality cleaning services through out the year.

Is there a minimum call out charge for carpet steam cleaning?2022-01-13T19:52:27+00:00

Yes, we have a minimum call out charge of £70 for carpet cleaning London. This charge helps us cover the costs associated with travelling to your property, inspecting the carpet and providing you with a quote. We also offer a 20% discount for those who book 4 or more rooms in one go.

How much will it cost to have professional carpet cleaners?2022-01-13T19:52:53+00:00

The price of carpet cleaning is dependent on the size of the area needing to be cleaned, as well as how soiled and dirty it is. We charge £23 per hallways and larger rooms from £40. The cost also includes an initial assessment to see what type of stains or problems you might have. Then a customised plan for treatment that will best suit your needs. This may include pre-treatment such as extraction or pretreatment like Scotchgard protection against future spills before we start deep cleaning your carpets with our powerful Prochem equipment!

How much can I expect it to cost for my rug to be cleaned?2022-01-13T19:53:29+00:00

Prices start from £22 to £42, but this can vary depending on the size and type of rug, as well as the condition. It’s also worth noting that a good deep clean can often brighten up colours, meaning you may not need to replace your rug as soon as you thought.

 

Where do you operate your steam carpet cleaning in London?2022-01-13T19:53:48+00:00

We operate within the M25 ring, but can go outside of London for bigger jobs. We have all the necessary equipment and supplies to get the job done right. Contact us for a free quote!

How many technicians can I expect to be cleaning my carpet?2022-01-13T19:54:12+00:00

Many people ask us how many people they expect to arrive at their home to clean their carpet. We will send only one, qualified individual to your house or apartment, who will bring along all of the relevant equipment and products to clean your carpet efficiently. However, for big commercial spaces, we can arrange multiple carpet cleaners at the same time to complete the job within the time frame provided.

Do you take the carpet elsewhere to clean it?2020-06-27T11:13:33+00:00

Your carpet will stay in your home, and we do not remove it in order to conduct our carpet cleaning services. This means that we’re able to clean your carpet at a quicker rate!

Does your hot water extraction cleaning methods support odour removal?2022-01-13T19:55:18+00:00

They certainly can! We highly recommend our hot water extraction cleaning when it comes to removing unwanted odours from your home. We guarantee your house or apartment will smell great!

Please may I have a discount?2022-01-13T19:55:38+00:00

If you book your carpet cleaning online you can take advantage of our 10% discount through only online booking form with code: BOOKONLINE10. If you book more than 4 main rooms to be cleaned, then we can provide you with a 20% discount. Be sure to speak with our friendly office staff to get this discount.

What are the different types of carpets and rugs you are able to clean?2022-01-13T19:56:13+00:00

Our professional carpet cleaners are trained to clean a number of carpet pile types including carpets made from natural fibres to wool. Our team of experts are also qualified in rug cleaning including Moroccan, Indian, Tibetan and other types of rugs.

Will my carpet take long to dry?2021-01-28T17:38:06+00:00

This all depends on the type of carpet that you have. For example, carpets made of synthetic fibre generally dry with 6 hours, whereas woollen fibres can take up to 8 hours to dry.

What days can I book my steam carpet cleaning service?2022-01-13T19:57:15+00:00

You can book your steam carpet cleaning service 7 days a week. We are open from Monday to Sunday, and we are always here to help you take care of your carpets. We understand how important it is for you to keep your carpets clean and free of dirt, dust, and other allergens, so we offer our services every day of the week. Contact us today to schedule a cleaning appointment!

Are you able to guarantee a successful stain removal?2022-01-13T19:57:35+00:00

No, there is no guarantee a stain will be removed. Some factors that may affect the success of stains removed include the age and type of stain, the nature of the fabric being stained, how long the stain has been present, and whether or not the stain has been cleaned previously.

That said, most stubborn stains can be successfully removed if they are addressed promptly and using the correct cleaning method.

Are your technicians able to move my furniture for me?2022-01-13T19:52:05+00:00

Yes, our technicians are able to move small furniture. We recommend that you move any big, heavy furniture prior to our technician’s arrival.

How much will my end of tenancy cost?2022-01-11T10:48:31+00:00

The cost of your end of tenancy cleaning will depend on the size and condition of the property. We provide affordable price structure as a tenancy cleaning company we always try to provide affordable rates. However we may not have the best prices on the market as we work with highly skilled teams and pay them well. If you wish to have a discounted price, you can book your tenancy clean service online and save 10%

How many cleaners will come to do the end of tenancy clean?2022-01-11T10:50:10+00:00

We work only with highly skilled and experienced cleaners. For small studio or one bedroom rental property we may send 1 person. However, for bigger properties we usually send a cleaning teams of two or three cleaners. For big properties we may arrange 3 to 8 cleaners, depending on the job.

Do you provide a guarantee?2022-01-11T10:52:26+00:00

Yes, our end of tenancy cleaning is covered by our 72 hours guarantee. This means that if you contact us within 72 hours of when the cleaning took place, we will be able to send a team free of charge to fix any outstanding issues.

How long will the tenancy cleaning services take complete?2022-01-11T10:54:16+00:00

As a rough guide we advise that most jobs will be completed between 3 to 5 hours. Smaller jobs may be done faster and bigger jobs may require more time to complete.

Do your cleaners bring their own cleaning products and equipment?2022-01-11T10:55:15+00:00

Yes, of course! All of our cleaning teams come fully equipped with for every end of tenancy cleaning materials and equipment necessary every deep cleaning job!

Do I have to cover the Congestion charge, ULEZ or parking fees?2022-01-16T23:48:06+00:00

Yes. If you live in the Congestion Charge or Ultra Low Emission Zone (ULEZ) you will have to cover the fees. The cost of Congestion Charge zone is £15 per day and the cost of ULEZ is £12.50 per day. Both charges are applicable 7 days a week. Congestion Charge operates from 7:00 am – 22:00 pm, while ULEZ operates 24 hours a day. Our tenancy cleaning teams will try to find free parking. However if they are unable to find free parking we will ask you to cover the fees. These are the only charges that may apply to you, there are no hidden fees.

Do I need to be present at the property during the duration of the end of tenancy cleaning?2022-01-11T11:00:16+00:00

As standard we do require for you, or a representative of yours be present at the beginning and end clean. At start up this is to greet our cleaners while they go over any details on what needs done with regards cleaning services provided. Then once finished just before departure sign off all checklists together in order make sure everything went smoothly and also to settle the balance of the payment. We can discuss alternatives where necessary, but it would rather have one person represent both parties.

Can I include steam carpet cleaning?2022-01-11T11:00:49+00:00

Yes, steam carpet cleaning goes hand in hand with our end of tenancy cleaning service. We recommend you add it as part of your end of tenancy cleaning service as it will help get your deposit back in full by having clean carpets!

Can I include upholstery cleaning?2022-01-11T11:01:22+00:00

Yes, of course! You may add sofa cleaning, mattress, or curtains for upholstery cleaning as part of your tenancy cleaning service!

Can you pick up keys from my local estate agents?2022-01-11T11:02:18+00:00

Yes, as long as they are 5-10 minutes walk from the property we can collect and return the keys at no extra cost! If the estate agents is further than 10 minutes a small fee of £10/£20 will be added to the final bill.

Are kitchen appliances included with the end of tenancy cleaning?2022-01-11T11:02:53+00:00

Yes, of course! What kind of an end of tenancy clean doesn’t include the kitchen appliances? We will clean as standard one of each of the following: Oven cleaning, fridge, freezer, dishwasher, microwave, washing machine. However if you have a big American style fridge or a double oven please be advised that these will cost slightly more as they are bigger and require longer cleaning time.

Does the discount apply to ongoing services?2021-01-28T17:05:24+00:00

No, our online discount only applies to the first service.

Does the discount code apply to all services?2020-12-07T12:33:16+00:00

Yes, our exclusive 10% discount works with all services you book through our online booking system.

I would like to pay in cash is that possible?2021-01-28T17:14:58+00:00

Yes, simply let us know if you wish to pay in cash and we will not charge your card at the end of the service.

Can I change the time of my booking?2021-01-26T17:50:34+00:00

Yes, we change the time within 48 hours of the booking. If it’s less than 48 hours we cannot promise that we will have the available time you wish, but in most cases we will be able to accommodate you with a new time that both parties are happy with.

Can I change the date of my booking?2021-01-26T17:48:34+00:00

Yes, you can change the date of your booking within 48 hours of the booking itself. Once the 48 hours has passed we will do everything in our power to accommodate your new date, but we cannot promise that we will have availability.

When will I receive my confirmation email?2021-01-28T17:32:35+00:00

You will get an automatic email straight away to confirm that the online booking has been successful. Shortly after that our staff will check your booking and send you email confirmation with some more details and information about the booking.

Will I be charged once I submit my online booking?2021-01-28T17:35:30+00:00

No, we will not charge your card straight away. You will only be charged once the service has been completed.

Can I make changes to my bookings after it has been submitted.2021-12-12T12:31:08+00:00

Making changes to your booking is very simply. Simply head over to my account and from here you can customise your booking. Alternatively contact our office staff by phone or email and we will get those changes made for you.

Do I have to defrost my fridge and freezer in advance of the deep clean?2022-01-11T11:04:08+00:00

We recommend that you defrost your fridge and/or freezer 24 hours before the deep clean service begins, otherwise our staff will not be able to clean it.