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What happens after I submit my online booking?

Once you have submitted your online booking, one of our office representatives will carefully look through your booking requirements and send you a confirmation email with more information about your booking.

If you have any questions or concerns our friendly office staff are ready to help you and answer any questions you may have over the phone. You can reach our office at 0203 026 0203 or simply leave a comment in the “Customer Comment” section requesting a call back and one of our assistants will call you shortly.

Our office lines are open 7 days a week! MondayFriday 8:00am/8:00pm and SaturdaySunday 8:00am/4:00pm.

If you are making the booking outside of our office working hours, please feel free to drop us an email at hello@cleanersoflondon.co.uk and we will answer your email at the first opportunity we get.

HOWEVER… before you do give us a call or send us that email please have a look at our FAQ’s section below as your questions may have already been answered.

FREQUENTLY ASKED QUESTIONS

Can I book a same-day cleaning service for my London property?2022-01-16T08:54:19+00:00

This depends on what time you contact us. We can provide short notice bookings, but this will depend on whether you call us at 9 am or at 5 pm. Always do contact us as we may have an available team on stand-by for you.

Will you be able to provide external cleaning?2022-01-16T08:53:53+00:00

Our cleaning services in London include internal cleaning of your entire property. If you require ground floor external cleaning of your windows. Let us know and we will see if that can be arranged.

Does the service include professional carpet cleaning?2022-01-16T08:52:55+00:00

As standard our builders clean does not include carpet cleaning. You can book steam carpet cleaning or upholstery cleaning separately.

What is your availability?2022-01-16T08:52:34+00:00

We offer our cleaning services 7 days a week from 8 am to 6 pm. If you require a job to start before or after our working hours, we can accommodate, but at higher rates.

Do I need to provide cleaning materials?2022-01-16T08:52:18+00:00

No, our team will bring all necessary cleaning products for the job.

Do I need to provide parking space?2022-01-16T08:51:56+00:00

Yes, please our team will need a parking spot near your property to park their vehicle. If you are not able to provide a free parking spot our cleaners will find a suitable parking space and ask you to cover the parking fees.

Can I book my cleaning services while building work is still going on inside the property?2022-01-16T08:51:38+00:00

We recommend that you book your cleaning services once your building work has been completed. Once you know no more construction work will need to happen. It’s usually advisable to book your cleaning service 24 hours after the builders have finished the renovation work.

What kind of properties do you cover with the post-construction cleaning service?2022-01-16T08:46:07+00:00

We cover domestic and commercial properties with our after builders cleaning services. For example, you could have office cleaning, restaurant, pub, building site, and many more commercial properties. To find out our builders cleaning prices, please contact our friendly office staff on 0203 026 0203.

What is the difference between after builders cleaning and domestic cleaning?2022-01-16T08:45:16+00:00

The difference between domestic cleaning and after builders’ cleaning is that domestic cleaning is more of a light clean for your home. While after builders cleaners will come to the job with specialist equipment and fully equipped to do full builders clean. After builder cleaners are much more experienced cleaners as they provide deep cleaning and usually have experience with end-of-tenancy cleaning services. Furthermore, you will get a cleaning team of local cleaners for your renovation work who will complete the job in a timely manner.

Will you clean my kitchen appliances as part of the after-building cleaning in London?2022-01-16T08:44:10+00:00

Appliances are cleaned on the outside only. If they’re brand new and unused we could ask the team to give them a quick wipe on the inside. If however, your appliances are used and you can book further appliances cleaning to go with the after builders clean.

Is the cleaning team able to clean external windows?2022-01-14T02:26:30+00:00

Our team will only be able to clean external windows if they are easily reachable from inside the property. The main focus of window cleaning is internal windows, window sills and frames.

Can the cleaning technicians do ironing?2022-01-14T02:26:09+00:00

Yes, we can include ironing as part of your service. Just let us know before hand that you wish to have ironing and we will make sure to assign somebody who will do an amazing job at ironing.

Can I book upholstery cleaning with the service?2022-01-14T02:25:48+00:00

Yes, you can add upholstery cleaning separately to your booking. You can either book it online or speak with our office staff and they will help you with everything you need.

Do I have to provide equipment for the job?2022-01-14T02:25:27+00:00

Yes, you will need to provide a mop, bucket and a vacuum cleaner for your professional. As our technicians travel by public transport they are not able to bring cleaning equipment. Only our end of tenancy and after builders cleans include equipment.

Are professional cleaning products included in the price?2022-01-14T02:25:06+00:00

No, as standard you have to provide cleaning materials for the job. However if you wish for us to bring them we can do so for a small fee.

Can I book carpet cleaning with my one off clean?2022-01-14T02:24:47+00:00

Yes, you can book a carpet cleaning service separately. Usually you want to book the carpet cleaning for the end of the session so the professionals do not get in each others way.

Is one off cleaning similar to end of tenancy cleaning?2022-01-14T02:24:26+00:00

No, end of tenancy cleaning is a completely different service. Tenancy cleaning service is when you move out of a property and need a full clean from top to bottom. The property has to be empty of personal belongings when we provide the cleaning.

What is the cleaning process and carpet cleaning methods used?2022-01-13T19:58:40+00:00

The cleaning process is fairly straight forward. It involves water and cleaning solution. Our London cleaners will begin by inspecting the carpet. Once inspection and checks have been made, we will pre-treat the carpet with the right cleaning chemicals. Then we will fill up the machine with hot water and we can begin hot water extraction of the carpet. Our professional service will leave your carpet(s) looking, feeling and smelling fresh.

Is it worth getting carpet cleaning London?2022-01-13T19:58:16+00:00

As a carpet cleaning company we will of course say it is worth it every time. Once you have your carpets cleaned once you will understand why we think this way. You can see the difference above in our recent carpet cleaning work which we have done. We can clean delicate carpets and expensive carpets as we offer different cleaning techniques and find the right cleaning solution for your carpets.

How will my carpets be cleaned?2022-01-12T21:45:21+00:00

Our cleaners will hoover all carpets in your property. If you require professional carpet cleaning, you can book one of our carpet cleaners as a separate service.

Will the cleaners bring equipment for the job?2022-01-12T21:45:00+00:00

As standard our cleaners will not bring equipment for the job. If you require cleaning equipment such as hoover, mop and bucket to be brought please contact us and we will see if that is possible.

Is window cleaning included with the one off cleaning service?2022-01-12T21:44:36+00:00

Internal dusting and polishing windows is included. Please be advised that external window cleaning is not included. Our cleaners will not climb any ladders due to health and safety reasons.

Do I need to be present while the cleaners are at my property?2022-01-12T21:44:14+00:00

When you are booking your house cleaning select a convenient time where you can let our cleaners into your property.Please show them where equipment is kept. Once our cleaning professional is inside your property you can let them get on with the job. Lastly come back when they are finished and check out the amazing job they have done.

Is the oven included with the one off cleaning services?2022-01-12T21:43:17+00:00

Yes, oven cleaning is included as part of the deep clean.

Do you provide cleaning materials?2022-01-12T21:42:42+00:00

Yes, as standard our cleaners will come with cleaning materials to every house cleaning job.

What additional services will the cleaners perform?2022-01-12T21:42:20+00:00

Our cleaners will provide an amazing job at your property. They will include cleaning of skirting boards, light switches, door handles, glass surfaces, dust surfaces, clean bathroom, toilet bowl, mirrors, door frames, window frames. Further additional services include all kitchen appliances.

How many cleaners will you send?2022-01-12T21:41:35+00:00

For a studio or one bedroom flat we will send one cleaner for 4 hours. For any bigger property size you will need more hours. You can book a cleaner for up to 8 hours per session. If you would like to have two cleaners at at once we can arrange that.

What happens if my regular cleaner is not available to provide my cleaning service in London?2022-01-12T18:05:10+00:00

If your trusted cleaners not able to provide your future cleaning sessions. We will contact you in advance and ask you if you require a re-placement cleaner while they unable to attend.

Can I add fridge cleaning, oven cleaning and window cleaning?2022-01-12T18:04:26+00:00

We can add internal window cleaning only where windows are easily reachable by hand. You can add oven cleaning and fridge cleaning as part of your house cleaning schedule, but we will need to make sure your excellent cleaner has enough time to complete all of those tasks.

What is your minimum contract?2022-01-12T18:03:54+00:00

We do not have a minimum contract. Simply use our cleaning service in London and if you wish to cancel give us 7 days notice to terminate your future appointments.

Can I add ironing to my house cleaning service?2022-01-12T18:03:14+00:00

Yes, of course. Just let us know in advance when making your booking and we will find a suitable cleaner that can do ironing for you. Just be sure to let us know how much ironing you have so we can make sure there is enough time during your cleaning sessions.

Do I have to be present at every cleaning session?2022-01-12T18:02:39+00:00

No, you can simply provide your local cleaner with a set of keys to your property and she will let herself in and out at every cleaning session.

How can I make changes to my regular cleaning services in London?2022-01-12T20:17:28+00:00

If you booked your domestic cleaning services through our online booking form. You can simply head over to My Account where you can reschedule, cancel or amend your cleaning services. Alternatively give us a call or drop us an email and we will be happy to help.

Do I need to provide my current cleaner with cleaning supplies?2022-01-12T18:00:59+00:00

Your regular domestic cleaner will use the available cleaning materials, equipment and products at your house. You should provide them with a vacuum cleaner, bucket and a mop. If, however you wish for them to bring cleaning materials we can do so for a small fee.

Do you clean lofts?2022-01-11T11:03:15+00:00

Due to the health and safety risks, we are unable to clean lofts which are unconverted. If however, your loft has been converted and is a bedroom or a study we can clean it. 

Do you clean bodily fluids, human or animal blood or faeces?2022-01-11T10:51:34+00:00

No, we do not clean blood or bodily fluids of any kind – it’s highly dangerous and requires a lot more than just water-based cleaning equipment for us!

Do you clean walls and get rid of wall marks?2022-01-11T10:51:02+00:00

No, we cannot clean walls and get rid of marks. This best done prior to our end of tenancy cleaning service commencing!