Frequently Asked Questions

Online in 60 seconds — choose your service, customise your clean, pick a time. Or call us on 0203 026 0203. You'll get an instant automatic confirmation, followed by a personal confirmation with the details of your booking.

The quickest way right now is to call us on 0203 026 0203 or email hello@cleanersoflondon.co.uk — we'll reschedule, amend or cancel for you straight away. Online booking management is launching soon.

Yes, free of charge with enough notice: 24 hours for hourly services (domestic and one-off) and 48 hours for fixed-price jobs (end of tenancy, deep, after builders, carpet & upholstery). Inside that window, 50% of the booking is charged — the policy is shown when you book.

If your cleaner arrives and can't access the property, the full booking is charged — their time and travel were reserved for you. It's easy to avoid: leave keys with a concierge or neighbour, or use a lockbox, and tell us the arrangement when you book.

Monday to Friday 8am–8pm, Saturday and Sunday 8am–4pm. Cleans can sometimes start outside these hours at higher rates — call us to arrange.

Call 0203 026 0203 — we always pick up during opening hours — or email hello@cleanersoflondon.co.uk. For the fastest answer on availability, call.

Painted walls aren't cleaned as standard — scrubbing paint can damage it. If you accept that risk, wall cleaning can be arranged for an additional cost; just discuss it when booking.

Two things make the biggest difference: the property should be empty of personal belongings, and the fridge and freezer should be defrosted 24 hours ahead — a frozen freezer physically can't be cleaned.

A few things: painted walls, ceilings, chandeliers, external windows beyond hand-reach (no ladders), and rubbish removal beyond one black bin bag — one bag is included; extra bags can be arranged at a charge, because cleaners are there to clean, not to clear the property. Everything else your landlord or agent will check is covered.

Only where they're safely reachable by hand from inside the property, for an additional cost. Cleaners don't use ladders — health and safety comes first. Internal windows, sills and frames are always included.

Both. The published fixed prices apply to flats; houses and larger properties get a fast tailored quote — request one here or call us.

1–2 weeks ahead is ideal — end of tenancy slots book up fast around month-end, and leaving it late can mean fewer time options and higher short-notice pricing. That said, next-day is often possible — call us and we'll do everything we can.

Around every three months keeps a home in top condition between regular cleans. Many customers book seasonally — spring and pre-Christmas are the classics.

Absolutely — that's exactly what a deep clean is for. It's designed for the home you live in. Stay in, work from home, or head out — whatever suits you.

Yes — inside the kitchen cupboards is part of a deep clean where they're accessible. Emptier cupboards get a more thorough clean, so clear what you can.

Yes — a deep clean covers the oven inside and out as standard, along with the fridge, hob and small appliances.

Yes — ironing is available on domestic and one-off cleans. Request it when booking and tell us roughly how much there is, so enough time is scheduled for it.

We contact you in advance and offer a replacement cleaner for the sessions they'll miss — or you can skip and resume when they're back. Your choice.

Tell us and we'll match you with a different cleaner — no awkward conversation needed on your side. Finding the right fit matters more than any single visit.

Of course — just give us 24 hours' notice and skip as many sessions as you need. No contracts means the schedule serves you, not the other way round.

Most regulars hand their cleaner a key or use a concierge or lockbox. Tell us the arrangement that suits you — you don't need to be home.

Anything within a normal house clean — you set the priorities each visit: kitchens, bathrooms, hoovering, mopping, dusting, tidying, fresh bedding, and ironing if requested. Painted walls and outside windows are the main exclusions.

From £20 per hour for regular office cleaning, contract-free. Larger commercial spaces get a custom package based on size, frequency and requirements — request a quote.

No. Like all our services, office cleaning is contract-free — if you're happy, you continue; if not, you stop. Simple.

Yes — early mornings, evenings and weekends can be arranged so cleaning never disrupts your team, with out-of-hours starts at higher rates.