Is there a minimum call out charge?2021-01-28T17:15:59+00:00

Yes, there is a minimum call out charge of £50.00. That means if you book your service and it’s under £50.00 we will charge you £50.00 as that is the minimum. 

How much will it cost to have my carpet professionally cleaned?2021-01-28T17:12:25+00:00

Here at Cleaners of London, we base the cost of our carpet cleaning services depending on the rooms requires to be cleaned. You can have your living room cleaned for as little as £30.00 and a double bedroom for as little as £25.00.

How much can I expect it to cost for my rug to be cleaned?2021-01-28T17:11:34+00:00

Like our carpet cleaning services, our rug cleaning services are also based on the size of rug and the chosen cleaning methods. Estimates include: small rugs start from £15.00 and larger rugs cost around £30.00.

Where do you operate your services?2021-01-28T17:33:59+00:00

We provide our professional carpet cleaning service across London and within the M25.

How many technicians can I expect to be cleaning my carpet?2021-01-28T17:10:56+00:00

Many people ask us how many people they expect to arrive at their home to clean their carpet. We will send only one, qualified individual to your house or apartment, who will bring along all of the relevant equipment and products to clean your carpet efficiently.

Do you take the carpet elsewhere to clean it?2020-06-27T11:13:33+00:00

Your carpet will stay in your home, and we do not remove it in order to conduct our carpet cleaning services. This means that we’re able to clean your carpet at a quicker rate!

Do your professional carpet cleaning methods support odour removal?2021-01-28T17:04:28+00:00

They certainly can! We highly recommend professional carpet cleaning when it comes to removing unwanted odours from your home. We guarantee your house or apartment will smell great!

Please may I have a discount?2021-01-28T17:19:29+00:00

Make sure to ask our friendly staff to see what kind of deals we have going on at the time.

What are the different types of carpets and rugs you are able to clean?2021-01-28T17:21:37+00:00

Our professional carpet cleaning technicians are trained to clean a number of carpet pile types including carpets made from natural fibres to wool. Our team of experts are also qualified in rug cleaning including Moroccan, Indian, Tibetan and other types of rugs.

Will my carpet take long to dry?2021-01-28T17:38:06+00:00

This all depends on the type of carpet that you have. For example, carpets made of synthetic fibre generally dry with 6 hours, whereas woollen fibres can take up to 8 hours to dry.

What can I expect in terms of your availability?2021-01-28T17:23:34+00:00

Regardless of your commitments, we can help you. You’re able to book any of our professional carpet cleaning services from 7am to 5am 7 days a week, and even over bank holidays!

Are you able to guarantee a successful stain removal?2021-01-26T17:46:15+00:00

Whilst we always do our best, some products will leave a permanent mark visible on your carpet. This includes the likes of hair dye and other strong chemicals.

Are your technicians able to move my furniture for me?2021-01-26T17:47:28+00:00

Our technicians are happy to move the odd chair or coffee table. Heavier furniture such as beds, sofas etc. should be moved in advance.

How much will my end of tenancy cost?2021-01-28T17:13:17+00:00

The cost of your End of Tenancy Cleaning will depend on the size and condition of the property. The cost also depends on whether you wish to add Steam & Upholstery cleaning or if you have blinds or balcony.

How many cleaners will come to my property to carry out the job?2021-01-28T17:10:10+00:00

We work only with highly skilled and trained teams of minimum 2 cleaners per team. For bigger properties we can arrange a small army of cleaners from 3 to 8 people.

Do you provide a guarantee?2021-01-26T18:06:49+00:00

Yes, our End of Tenancy Cleaning London is covered by our 72 hours guarantee. This means that if you contact us within 72 hours of when the cleaning took place, we will be able to send a team free of charge to fix any outstanding issues. 

How long will the cleaning take to complete?2021-01-28T17:08:06+00:00

As a rough guide we advise that most jobs will be completed between 3 to 5 hours. Smaller jobs may be done faster and bigger jobs may require more time to complete.

Do your cleaners bring their own cleaning products and equipment?2021-01-28T17:03:36+00:00

Yes, of course! All of our teams come fully equipped with cleaning materials and equipment necessary for every job!

Do I have to cover the Congestion, ULEZ and Parking fees?2020-12-07T12:32:03+00:00

Yes. If you live in the Congestion charge/ULEZ zone you will have to cover the fees.

Do I need to be present at the property during the duration of the cleaning?2021-01-26T18:00:42+00:00

Nope. You simply have to provide access for our team or arrange access and they will take care of your property and provide a high quality cleaning job. 

Can I include steam carpet cleaning?2021-01-26T17:51:49+00:00

Yes, steam carpet cleaning goes hand in hand with our end of tenancy cleaning service. We recommend you add it as part of the service as it will help get your deposit back in full!

Can I include upholstery cleaning?2021-01-26T17:53:20+00:00

Yes, of course! You may add sofa, mattress or curtains to be upholstery cleaned as part of your clean!

Can you pick up keys from my local estate agents?2021-01-26T17:54:58+00:00

Yes, as long as the estate agents are 5-10 minutes from the property we can collect and return the keys at no extra cost! If the estate agents is further than 10 minutes a small fee of £10.00/£20.00 may be added to the final bill.

Are kitchen appliances included with the end of tenancy cleaning?2021-01-26T17:45:16+00:00

Yes, of course! What kind of an end of tenancy clean doesn’t include the kitchen appliances? We will clean as standard one of each of the following: Oven, fridge, freezer, dishwasher, microwave, washing machine. However if you have a big American style fridge or a double oven please be advised that these will cost slightly more as they are bigger and require longer cleaning time. 

Will the team be wearing the appropriate PPE (personal protective equipment) when they arrive?2021-01-28T17:39:52+00:00

Due to COVID-19 our teams will wear all the necessary PPE including a mask, gloves and overall shoes. #staysafe

Will I get my deposit back in full?2021-01-28T17:36:25+00:00

Yes, we guarantee that you will get your DEPOSIT BACK IN FULL from the cleaning side of things.

Does the discount apply to ongoing services?2021-01-28T17:05:24+00:00

No, our online discount only applies to the first service.

Does the discount code apply to all services?2020-12-07T12:33:16+00:00

Yes, our exclusive 10% discount works with all services you book through our online booking system.

I would like to pay in cash is that possible?2021-01-28T17:14:58+00:00

Yes, simply let us know if you wish to pay in cash and we will not charge your card at the end of the service.

Can I change the time of my booking?2021-01-26T17:50:34+00:00

Yes, we change the time within 48 hours of the booking. If it’s less than 48 hours we cannot promise that we will have the available time you wish, but in most cases we will be able to accommodate you with a new time that both parties are happy with.

Can I change the date of my booking?2021-01-26T17:48:34+00:00

Yes, you can change the date of your booking within 48 hours of the booking itself. Once the 48 hours has passed we will do everything in our power to accommodate your new date, but we cannot promise that we will have availability.

When will I receive my confirmation email?2021-01-28T17:32:35+00:00

You will get an automatic email straight away to confirm that the online booking has been successful. Shortly after that our staff will check your booking and send you email confirmation with some more details and information about the booking.

Will I be charged once I submit my online booking?2021-01-28T17:35:30+00:00

No, we will not charge your card straight away. You will only be charged once the service has been completed.

Can I make changes to my bookings after it has been submitted.2021-01-26T17:54:02+00:00

Yes, you can please contact us and we will make the necessary changes for you.

What is an End of Tenancy cleaning?2020-12-07T12:25:25+00:00

If you are a landlord or a tenant, you most probably already know that it is normally the tenant’s obligation to leave the property clean once they have decided to move on. What is usually required is that the property is left perfectly clean for the new tenants to move in.

Do Cleaners of London provide professional End of Tenancy cleaning?2020-12-07T12:32:29+00:00

Yes of course! Here at Cleaners of London we provide a professional guaranteed End of Tenancy service. How does this service work? Depending on the size of the property which can vary from a small studio flat to a big 5 bedroom, 3 bathroom, 4 level property. We will tackle any size job, there is no job too big or too dirty for us! We do not put a time frame on a job, every property is different hence why we have a set rate for the job and we work until the job is completed to the highest professional standard.

What makes our service different from other cleaning companies?2021-01-28T17:31:10+00:00

We take pride in our work and like mentioned above we will work on the job until everything is completed. Before the job is completed we will send our Supervisor to the property to inspect and make sure our cleaning ladies have not missed any part of the cleaning. Furthermore once the job is completed if there is something we have missed we will come back to re-do it free of charge.

What does an End of Tenancy include?2021-01-28T17:25:15+00:00

Normally the cleaning would start from the heart of the flat/house, the KITCHEN. The kitchen is the toughest and takes longest to clean as this is where we spend a lot of our time cooking and let’s be honest making a big mess.

What it involves:

Kitchen: removing any food or other stuff from the fridge, freezer and cupboards after which they get cleaned, cleaning inside every kitchen cabinet, cleaning the oven, cleaning all other kitchen appliances, i.e., toaster, kettle, sandwich press, microwave, dishwasher, extractor fan (this is a very important however it is very often missed to be taken apart and cleaned).

Living Room: cleaning skirting boards, picture frames, door frames, moving furniture around and cleaning under/behind it, cleaning all furniture, finally cleaning the floors (vacuum cleaning and or mopping) depending on floor material.

Bedrooms: cleaning skirting boards, picture frames, door frames, lamps, once again moving furniture around to make sure behind the bed is clean and all other furniture which can be moved by our cleaning team, finally cleaning the floor depending on the floor vacuuming and or mopping.

Bathroom/Toilet: cleaning shower/shower head, bath tubs, toilets, mirrors, floors, skirting boards, basically everything the eyes see we clean!

Hallways/Stairs: skirting boards, picture frames, vacuuming and or mopping.

Does the End Of Tenancy include professional carpet cleaning or upholstery cleaning.2020-12-07T12:29:27+00:00

We can indeed provide carpet cleaning or upholstery cleaning however this will cost a separate fee so please let us know exactly what needs cleaning and we will be more than happy to arrange for it to be done professionally.

Things we do not include.2021-01-28T17:30:04+00:00

Cleaning walls

Taking out more than 6 black bin bags. (in case you are wondering why, there have been cases where we have been expected to take 30+ heavy black bin bags out).



Can I have carpet cleaning or upholstery cleaning on the same day as the End of Tenancy?2021-01-26T17:49:55+00:00

Yes, of course although our cleaning ladies will not do the carpet/upholstery cleaning we have other professionals to help with the more physical tasks like carpet and upholstery cleaning.

Do I have to pay for parking?2021-01-26T17:59:01+00:00

Yes you will have to however this only applies if you need us to bring cleaning equipment and/or are having carpet/upholstery cleaning. If however you have a parking space you can provide while we are doing the job then there would be no need to pay.

Do I have to pay congestion charge?2021-01-26T17:58:12+00:00

If you are providing the cleaning equipment and do not need carpet/upholstery cleaning you do not need to pay congestion charge, however if you need us to supply cleaning equipment or are having carpet/upholstery cleaning you will need to pay the congestion charge.

How should the payment be made?2021-01-28T17:14:14+00:00

We accept cash, cheque, credit or debit cards, however we need 50% of the quoted price as a deposit before the service to secure the booking. Any outstanding payment needs to be made on the day of the service.

Do you provide End of Tenancy cleaning on the weekends?2020-12-07T12:29:51+00:00

Yes of course, we work 7 days a week and more importantly we do not change the rates just because it’s the weekend!

Who should provide the cleaning materials and equipment for the End of Tenancy cleaning?2021-01-28T17:34:42+00:00

If your property already has a vacuum cleaner, mop and bucket and you are happy for us to use those then that is fine, however if you do not have those present in your property we will bring the equipment. In any case we will always come with the cleaning materials.

What are your working hours?2021-01-28T17:22:31+00:00

Our office is open Mon-Fri 8am-7pm, Saturday 8am-4pm & Sunday 9am-3pm, however we can start jobs earlier/later after office working hours. We are very flexible as we understand every job is different.

What should I do in case of needing to cancel our End of Tenancy cleaning?2021-01-28T17:31:55+00:00

We require a minimum of 24hours notice in order to cancel your booking. If you fail to give us the appropriate notice you will be charged the 50% quoted price.

Do I need to defrost my freezer and turn off the fridge before you come?2021-01-26T18:03:26+00:00

Yes, you will have to as if you do not we might not have enough time to defrost it on the day of the service. Every fridge is different some may take 1hour others might take 1day to defrost. The most common method is to unplug the refrigerator or freezer, prop the door open and allow the ice to melt on its own.

How long will the End of Tenancy cleaning take?2021-01-28T17:09:19+00:00

We cannot advise an exact time as every property is different. We will work until the job is completed. We send a team of cleaners to your property and not just one cleaning lady.

How do you check your work to make sure it is to a professional standard?2021-01-28T17:07:02+00:00

We understand how important a professional End of Tenancy is, a lot of the time it is the difference in getting your deposit back from the landlords. To make sure the job is done to the highest standard and nothing is missed before the job is completed our Supervisor will pay a visit to the property to make sure everything is how it should be and to check our cleaning ladies have not missed any parts and if they have they will fix them before we are out of the property.

Do you vet your cleaners and if so how?2021-01-28T17:02:46+00:00

Yes, of course. We understand how important it is to have somebody in your property who you can trust that is why we have an important process of choosing who we work with. We ask for documentation for proof of address, a passport and/or ID card, permission to work in the UK. We also require written references from previous clients so we can speak with them and get some more information about the cleaning lady. The new cleaners have training days where they are shown what is required of the job and the standard we have to set from the start. Once they have had a few days training and our supervisors are happy with their work then they come to our office for a further briefing which normally takes another 2/3hours minimum. Once this process is completed and both the cleaner and Cleaners of London are happy we sign a contract and we can begin to work together.

Will I have the same regular cleaner every week?2021-01-28T17:37:13+00:00

Yes, providing you are happy with the work of the chosen cleaner we will make sure she comes to your property every time at the same chosen day and time.

What happens if I am not satisfied with the cleaning service?2021-01-12T19:26:56+00:00

Just pick up the phone and give us a call with in 24hours of the service to let us know what the problem is. We will provide another cleaning session absolutely free of charge to complete the jobs that were not completed to the satisfactory needs. Complaints made outside the 24hours window will not be considered.

Do you have insurance?2021-01-26T18:05:02+00:00

Yes of course, we have a public liability insurance for incidents that may occur in connection with a damage to your property.

Is there a minimum duration of regular cleaning service?2021-01-28T17:17:11+00:00

Yes, there is. Our minimum service duration is 2 hours for weekly and fortnightly bookings. If however you require a cleaner on more than two/three days a week exceptions can be made but please give us a call to discuss.

Do I need to be present when your cleaners are working?2021-01-26T18:01:23+00:00

It is totally up to you. If you wish to give our cleaner a key and get on with the rest of your day that is absolutely fine.

Do I have to provide cleaning materials and equipment?2021-01-26T17:59:55+00:00

Yes, you have to provide all the cleaning equipment necessary (vacuum cleaner, mop and bucket). If however you want us to bring the cleaning materials we can provide that at a little extra cost of £6. The cleaning lady will leave the cleaning materials in your property and when things run out she will leave you a note to let you know what has ran out so you can replace it. Alternatively if you do not want any hassle she can replace the cleaning products when they run out and leave the receipt for you so you can leave extra money for her at the next service.

What if you damage or break something in my property?2021-01-28T17:28:27+00:00

Accidents may occur. We are fully insured and will replace or repair anything that gets damaged as a result of an accident caused by one of our cleaners. If you need to report a damage we accept complains made within 24hrs of the provided service. For your own protection you can secure any sentimental and antique values safe when you move them and put them in a safe place. Please note that we do not cover damages which worth less than 100pounds.

Do I need to do anything before the cleaning visit?2021-01-26T18:04:16+00:00

No, as long as you have informed us of your priorities we will pass them along onto the cleaner. You can also advise us in advance where you keep your cleaning products, vacuum cleaner, mop & bucket, iron and iron board (if ironing is included) so we can inform the cleaner or you can just brief her on your first cleaning session.

What happens if my holiday dates clash with my cleaning dates?2020-12-07T12:35:02+00:00

Please give us 2 days notice in order for us to be able to arrange the cleaning to be done on another day that suits you. Alternatively if you have provided your cleaner with a key she can come as usual without having to change anything.

What happens if my cleaner goes on holiday?2021-01-28T17:18:09+00:00

If your cleaner is away on holiday we will contact you in advance to let you know of her holiday dates and ask whether you want a replacement cleaner or not. It is up to you to decide whether you want a replacement cleaner or not. We will not send a replacement cleaner if you have not got back to us.

What if I need to cancel/change the day of the cleaning service?2021-01-26T18:05:57+00:00

Please give us a minimum of 24 hours notice in advance. If you fail to give us appropriate notice you will have to pay half price for the cleaning visit.

What do I do if I want to suspend your cleaning service?2021-01-28T17:26:45+00:00

We require at least 7 days notice from the last cleaning session in case of terminating your cleaning service. Simply give us a call or drop us an email to advise us.

What happens if I have booked a cleaner however nobody turns up?2020-12-16T09:54:17+00:00

Please pick up the phone and give us a call straight away. We will act accordingly, if a replacement cleaner is available on the day we will send one out to you.

Should I pay the cleaner directly?2021-01-28T17:20:20+00:00

Yes, you can pay the cleaner directly on the day of service. However if you prefer to pay us that is also fine.