PRIVACY POLICY
Cleaners of London Services Limited
Welcome to the Cleaners of London privacy policy.
Cleaners of London Services Limited ("we", "our", "us" or "Cleaners of London") respects your privacy and is committed to protecting the personal data of all users of our website and booking platform (together, the "Sites"). Please read this privacy policy which explains how we look after your personal data and tells you about your privacy rights.
We are the "data controller" of the information you provide to us. This means we are responsible for deciding how we hold and use your personal data.
1. WHO WE ARE
Cleaners of London Services Limited is a company registered in England and Wales.
Company Registration Number: 14750111
Website: www.cleanersoflondon.co.uk
Booking Platform: app.cleanersoflondon.co.uk
Data Protection Contact: office@cleanersoflondon.co.uk
ICO Registration Number: C1857927
If you have any questions about this privacy policy or how we handle your data, please contact us at office@cleanersoflondon.co.uk.
2. HOW WE COLLECT YOUR DATA
We collect your personal data when you interact with us or use our services. This includes when you:
- Browse and interact with our Website or Platform
- Create an account and register with us
- Make a booking through our Platform
- Make changes in your online account
- Contact us by email, phone, or through our Platform
- Give us feedback or complete surveys
- Subscribe to our communications
We also collect technical information automatically when you visit our Sites, such as through cookies and similar technologies.
3. THE DATA WE COLLECT ABOUT YOU
We may collect and process the following types of information:
Information you provide to us:
- Name, email address, telephone number, and postal address
- Information about your property and the services you require
- Payment information (processed securely by our payment provider)
- Account login details (username and password)
- Communications you send to us, including telephone calls
- Feedback, reviews, and survey responses
- Any other information you choose to provide
Information we collect automatically:
- Technical information including IP address, browser type and version, operating system, and device type
- Information about your visits to our Sites including pages viewed, time spent, and navigation paths
- Information about how you use our services including booking history and patterns of use
Payment Information: We do not store your full credit or debit card details. All payments are processed securely by our third-party payment provider, Stripe. You can review Stripe's privacy policy at stripe.com/privacy.
Children: Our Sites are not intended for children under 18 and we do not knowingly collect data from children.
4. HOW WE USE YOUR DATA
We will only use your personal data when the law allows us to. We use your data for the following purposes:
To perform our contract with you:
- To manage your account and bookings
- To provide your booking details to Service Providers so they can carry out the services
- To process payments on behalf of Service Providers
- To communicate with you about your bookings and services
- To send you service-related notifications and updates
For our legitimate interests:
- To improve our Website, Platform, and services
- To analyse how our Sites are used
- To keep our Sites secure and prevent fraud
- To send you marketing communications (you can opt out at any time)
- To request feedback and reviews
To comply with legal obligations:
- To maintain records as required by law
- To respond to requests from regulatory authorities
5. WHO WE SHARE YOUR DATA WITH
We are careful about who we share your data with. We may share your personal information with the following parties:
Service Providers
When you make a booking, we share relevant information with the Service Provider allocated to carry out your service. This includes your name, address, contact details, and details about the services you have requested. This is necessary so they can provide the services to you.
Third-Party Service Providers
We work with trusted third parties who help us operate our business:
- Payment processing: Stripe processes payments securely on our behalf
- Email and SMS communications: We use service providers to send you booking confirmations and updates
- Analytics: We use Google Analytics to understand how our Sites are used
- Hosting: Our Platform is hosted on secure cloud infrastructure
These providers only process your data on our instructions and are required to keep it secure.
Legal and Regulatory
We may disclose your personal information:
- If we are required to do so by law
- In connection with legal proceedings
- To protect our rights, property, or safety, or the rights, property, or safety of others
- To prevent fraud
Business Transfers
If we sell or transfer any part of our business, your data may be transferred to the new owner.
6. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to access it.
We have procedures to deal with any suspected data breach and will notify you and any applicable regulator where we are legally required to do so.
You are responsible for keeping your account password confidential. Please do not share your password with anyone.
Please note that transmission of information over the internet is not completely secure. While we do our best to protect your data, we cannot guarantee the security of data transmitted to our Sites.
7. DATA RETENTION
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
When determining how long to keep your data, we consider:
- The amount and nature of the data
- The potential risk from unauthorised use or disclosure
- The purposes for which we process the data
- Applicable legal requirements
In some circumstances, you can ask us to delete your data (see Your Rights below).
In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use this information without further notice to you.
8. CALL RECORDING
Telephone calls to and from Cleaners of London may be recorded. We record calls for purposes including quality assurance, staff training, confirming booking details, resolving disputes, and preventing fraud.
Call recordings are stored securely, retained only for as long as necessary for the purposes above, and accessed only by authorised personnel. If you do not wish for a call to be recorded, please let us know at the start of the call or contact us by email instead.
9. COOKIES
Our Sites use cookies to distinguish you from other users. Cookies are small files stored on your device that help us provide you with a better experience.
Types of cookies we use:
Essential cookies: These are necessary for our Sites to function properly. They enable core features like security, account access, and booking functionality.
Analytics cookies: We use Google Analytics to understand how visitors use our Sites. This helps us improve our services. Google Analytics uses cookies to collect information about your visits, including pages viewed, time spent on site, and how you arrived at our Sites. This information is aggregated and anonymous. You can learn more about Google Analytics and how to opt out at tools.google.com/dlpage/gaoptout.
Functional cookies: These remember your preferences and choices to provide a more personalised experience.
Managing cookies:
Most web browsers allow you to control cookies through their settings. You can usually find these in the "Options" or "Preferences" menu of your browser. You can delete cookies or set your browser to block them, but this may affect the functionality of our Sites.
For more information about cookies and how to manage them, visit allaboutcookies.org.
10. YOUR RIGHTS
Under data protection law, you have the following rights:
Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
Right to erasure: You can ask us to delete your personal data in certain circumstances.
Right to restrict processing: You can ask us to suspend the processing of your personal data in certain circumstances.
Right to data portability: You can request a copy of your data in a structured, machine-readable format.
Right to object: You can object to processing of your personal data in certain circumstances, including for marketing purposes.
Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.
How to exercise your rights:
To exercise any of these rights, please contact us at office@cleanersoflondon.co.uk. We will respond to your request within one month.
We may need to verify your identity before processing your request.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe there is a problem with how we handle your data. You can contact the ICO at ico.org.uk.
Marketing communications:
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us at office@cleanersoflondon.co.uk.
11. INTERNATIONAL TRANSFERS
Your data may be transferred to, and processed in, countries outside the United Kingdom. Where this happens, we ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.
12. THIRD-PARTY LINKS
Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policy of any website you visit.
13. CHANGES TO THIS POLICY
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
Where appropriate, we will notify you of significant changes by email or through a notice on our Sites.
14. CONTACT US
If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us:
Email: office@cleanersoflondon.co.uk
Cleaners of London Services Limited
Company Registration Number: 14750111
Website: www.cleanersoflondon.co.uk
Platform: app.cleanersoflondon.co.uk
This Privacy Policy was last updated on 24 April 2026.